777
Downloads
15
Episodes
Explore the idea that everything your customer knows about you is from input from their five senses.
Episodes
Wednesday Sep 05, 2018
Wednesday Sep 05, 2018
Consider the sensory experience of those in conflict. This interview with Dr. barbara Strahl, conflict resolution expert, will gently guide you to consider the sensory elements involved in creating productive resolutions. Wes concludes this episode sharing the T.A.M.E. model for responding to angry or upset customers. And yes, the 'b' in barbara is lower case. Listen in as Wes asks Dr. Strahl why she does that.
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.