The Sense-sational Customer Experiences Podcast

Wes was invited to the home of Las Vegas Strip entertainer Jimmy Emerson who gathered a group of fellow entertainers to discuss how the art of female impersonation delivers a SENSE-sational Customer Experience. Included is a discussion of tribute to the late Kenny Kerr who's Boylesque show on the Strip entertained thousands of Las Vegas visitors in the 80's and 90's. 

Consider the sensory experience of those in conflict. This interview with Dr. barbara Strahl, conflict resolution expert, will gently guide you to consider the sensory elements involved in creating productive resolutions. Wes concludes this episode sharing the T.A.M.E. model for responding to angry or upset customers. And yes, the 'b' in barbara is lower case. Listen in as Wes asks Dr. Strahl why she does that. 

An interview with Dr. Wendy Dearborne. She shares insight from her years of aromatherapy experience about how to make sure your business has the right scent. This episode is more conversational than an interview and makes for a relaxing segment for learning. 

Jewelry store designer Ron Gay shares some of his practices that have made his stores sensory experiences not to be forgotten. He doesn't design your typical 'shopping mall' jewelry store, but rather, he polishes his design until the store is a perfect 'gem'. Listen in and see what take-aways you can apply to your business from this talented and 'sensory' mater.

Security That Makes 'Sense' - In this launch episode of "Sense-sational Customer Experiences', program host Wes Miller interviews the head of security for the Las Vegas Downtown Project. Retired Las Vegas Metro Police Sergeant Christopher Curtis, better know as 'Sarge' shares his insights about how attention to the five senses can lead to improved security. Grab your notebook and plan to capture some thoughts and ideas that will make your environment a safer place for customers, employees and you.